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Getting Started

  • How to create a new wallet?
  • How to import your wallet
  • How to use the chat feature of the AnCrypto wallet?
  • How to use the wallet connect feature
  • How to send invites to friends for the AnCrypto app

Managing Wallet

  • How to search and add other DApps to your AnCrypto wallet
  • How to use the chat feature of the AnCrypto wallet?
  • How to use the wallet connect feature
  • How to check the notifications and Deposit details on the AnCrypto app
  • How to manage or change the Profile privacy preference of your AnCrypto app
  • How to manage and add wallet after setting up the app
  • How to block and unblock users on AnCrypto?
  • How to change and setup a new AnCrypto Security pin
  • How to turn on or off push notifications for your AnCrypto app
  • How to change the currency preference
  • How to manage, add cryptocurrency listings to the AnCrypto app’s dashboard?

Managing Tokens

  • How to send crypto currency using AnCrypto
  • How to receive currency or How to share your public address
  • How to add new tokens or cryptocurrencies to your AnCrypto wallet

Transactions & Gas

  • How to add new tokens or cryptocurrencies to your AnCrypto wallet

NFTs

  • NFT tokens in your AnCrypto wallet

Swap & Bridge

  • Difference between the Swap and Bridge feature of AnCrypto
  • How to add new tokens or cryptocurrencies to your AnCrypto wallet
  • How to use the wallet connect feature

In-Chat transfers

  • How to use the chat feature of the AnCrypto wallet
  • How to send crypto currency using AnCrypto
  • How to receive currency or How to share your public address
  • How to add contacts and send invites on the AnCrypto app
  • How to block and unblock users on AnCrypto?

Privacy & Security

  • How to block and unblock users on AnCrypto?
  • How to change and setup a new AnCrypto Security pin
  • How to Delete a wallet from the AnCrypto app
  • How to reveal your Secret Recovery Phrase
  • What is a ‘Secret Recovery Phrase’ and how to keep your crypto wallet secure
  • How to manage or change the Profile privacy preference of your AnCrypto app

Troubleshooting

  • Resetting your account in the event of a stuck or pending transaction
  • Can I reverse an already confirmed transaction?
  • I’ve been hacked/scammed (unauthorised transactions on my account)
  • What to do when your balance of tokens is incorrect
  • How to restore your MetaMask wallet from Secret Recovery Phrase
  • How to recover your Secret Recovery Phrase
  • Difference between “Add watch only wallet” and “Create and import wallet feature”
  • Third-party swaps platforms
  • What are imported accounts?

What to do when your balance of tokens is incorrect

Table of Contents
  • What to do when your balance of tokens is incorrect
  • There are some tokens that have built-in mechanisms which affect the supply or value of the tokens

What to do when your balance of tokens is incorrect #

If you observe that your crypto wallet is showing an incorrect balance of tokens, foremost check the wallet address. Now copy the wallet address and paste it into the block explorer of the network or blockchain that you are on, like Arbiscan for Arbitrum, Etherscan for Ethereum, etc.  

Once you verify that the amount or number of tokens for that particular cryptocurrency is incorrect in your AnCrypto wallet, follow the following steps: 

Foremost, check that you are having a proper, strong, and stable internet connection. It could be possible that your wallet is showing an incorrect token balance due to a faulty internet connection. 

Try to hide the tokens using the Manage option of the AnCrypto app’s dashboard. And then re-add the tokens. 

If you are still experiencing the issue, you can connect with our support team.

There are some tokens that have built-in mechanisms which affect the supply or value of the tokens #

EVM-compatible chains usually have a large variety of tokens having different utilities. And there are such tokens whose supply and values are changed based on their usability. 

Rebase tokens are designed in a way that they constantly adjust the supply of their tokens so that they can maintain a stable value. 

There are also such tokens that are levied by a variety of taxes, which are usually applied during different kinds of transactions, such as simple transfer, sell, swap, etc. Such tokens are also called “fee on transfer’ tokens.  

Thus, if are experiencing an incorrect balance issue on the AnCrypto app, please consider the above cases as well. You can check if the respective token is not one of these by checking the white paper or documentation of the project. 

 

What are your Feelings
Updated on November 4, 2022
I’ve been hacked/scammed (unauthorised transactions on my account)How to restore your MetaMask wallet from Secret Recovery Phrase

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Table of Contents
  • What to do when your balance of tokens is incorrect
  • There are some tokens that have built-in mechanisms which affect the supply or value of the tokens

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